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TUC digital

Unions and the cloud

I’ve been talking to digital leads in a lot of our affiliated unions over the last few months about our different experiences during lockdown. There have been a number of factors that shaped…

Categories
TUC digital

Managing IT infrastructure modernisation for trade unions

TUC Digital Lab report, August 2021 Major changes are taking place to the IT landscape for companies and organisations. The rise of cloud business solutions and the increasing use of Software as a…

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TUC digital

Using SMS to verify and correct member data: RCM case study

Data accuracy is vitally important for unions that want to improve the member experience. This has been doubly so over the last year, where many workplace reps have been unable to regularly check in…

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TUC digital

Using online advice content to help unions find and engage with non-members

The effects of the pandemic have cost hundreds of thousands of jobs, with many more still at risk. Redundancies have especially been a problem in parts of the private sector where unionisation rates…

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TUC digital

Designing online forms to engage with workers about their work

In the TUC Digital Lab we’ve been doing some research into using different formats of work advice to find and engage with non-member workers. We’ll publish more about this soon, but I…

Categories
TUC digital

Designing online forms to engage with workers about their work

In the TUC Digital Lab we’ve been doing some research into using different formats of work advice to find and engage with non-member workers. We’ll publish more about this soon, but I…

Categories
TUC digital

Testing your union’s new digital services by prototyping

Prototyping is a very important tool when it comes to designing new digital systems. As non-profits, reliant on members’ contributions, unions have to be careful to get the best returns out of…

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TUC digital

Discover, define, develop: A model for designing for change in unions

Last year, we launched a new module in the TUC’s leadership development programme, Leading Change. It expands our long running course to also look at how digital can support (and challenge)…

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TUC digital

Unions and digital disruptors

In recent years, new digital start-ups have changed the faces of whole industries. New entrants have risen to dominance in their sectors and previously major players have collapsed. The pace of…

Categories
TUC digital

Online joining in unions – current and best practice

In 2021, people expect good quality digital interactions with all companies and organisations. Unions are no exceptions – prospective members will expect to be able to easily and immediately…