Shadow IT is the use of technology in an organisation without formal approval or oversight. It particularly refers to online, Software as a Service (SaaS) tools. That could mean reps using private Google accounts for union email, organisers setting up WhatsApp groups for member communication, or staff setting up new tools like Survey Monkey to … Continue reading Managing Shadow IT in unions
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At the TUC Digital Lab, we get most of our good ideas from the unions we collaborate with. One such need we found recently was for unions to know more about the various IT tools that other unions were using. The ideas was that by compiling a shared list of tools, unions could see where … Continue reading Union tech survey 2024 – some thoughts on the results
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To launch our new report on cyber security for unions, author Simon Parry presented to a TUC Digital Lab webinar on the subject. This 30 mins video is a great introduction to some specific threats to trade unions, and where current trends are heading in cyber crime and responses to it. And if you’d like … Continue reading Video: Cyber security challenges and strategies for unions
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On 7th March, the TUC Digital Lab held our first workshop on generative AI for unions at the NUJ’s offices in King’s Cross. Over 40 colleagues attended from across TUC affiliated unions, showing the deep interest in a topic that’s causing so much hype, but also concern, for both union members, and unions as organisations. … Continue reading What could AI do for unions? And where should we start?
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Cyber security underpins everything we do in unions to build up our digital systems and create a better digital experience for our members. Without the trust that our data is safe from attack any union would be severely compromised. As data storage has moved online, this has seen an increase in the scope of digital … Continue reading Cyber security for unions
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In recent months, technical standards for all bulk email have been tightened. It’s started as a response to changes in the US, but as of this month will be affecting everyone. At the TUC, we’re seeing some cases of union email not getting through to the members and stakeholders we want to communicate with. That’s a … Continue reading Why recent email authentication changes matter to unions, and what we should do about it
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A TUC Digital Lab practical guide Your CRM contains the heart of your union’s data. It manages your key interactions with members and your intelligence about what’s happening to the union over time. As such, migrating your data from one CRM to another absolutely must succeed in a way that keeps the integrity of that … Continue reading Migrating your union’s data to a new CRM
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Back around April 2022, our Senior Deputy General Secretary kicked off a big review of IT at CWU. It was a chance to look across the union at what we needed to do, including our core membership tools. I thought the challenge of our old membership system contract coming to an end in 18 months … Continue reading Moving to Dynamics at CWU: a case study from discovery to delivery
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2024 marks the fifth year of our shared journey into digital change for unions, with the TUC’s Digital Lab programme. Since we started, we’ve tackled best practice in digital on many areas of union activity, and we’ve worked directly with many unions to test new ways of working. And unions have done some brilliant work … Continue reading Four tech trends for unions in 2024
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Accurate member data is essential for a trade union of any size. If the purpose of a union is to build power and improve members’ experiences in workplaces, it is fundamental that it is clear who members are, where they work and how to get hold of them. This is especially true in the context … Continue reading Checking member data with commercial data cleaning services: NASUWT case study
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