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TUC digital

Getting started with Service Design for unions: TUC Digital Lab workshop report

Service Design is a broad and diverse discipline which seeks to optimise an organisation’s services by focusing on aligning the experience people have of using them. It’s a way of working that’s…

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TUC digital

Data and unions: TUC Digital Lab workshop report

To date, making decisions based on data to improve union experience has mostly been an aspiration, rather than the reality for most trade unions. There are some good examples of testing and…

Categories
TUC digital

Getting more out of your union’s content: TUC Digital Lab workshop report

Content is the lifeblood of websites, emails, social media posts, text messages, apps and more. If unions don’t have good content, where will our members find the help and advice they need? (The…